CONCILERA

Cómo funciona

Pasos deliberados. Sin urgencia falsa. Sin puntuación en la puerta.

  1. Find or add the organization

    Search by name, brand or service. If it is missing, add it manually. A search miss is never a dead end.

  2. Describe what happened

    Write the story in your words. Confirm the structured claims yourself. The platform does not invent a claim.

  3. Invitation before content

    An unverified organization gets an invitation only. Claim details stay closed until representation is verified.

  4. Case opens, clocks start

    After verified disclosure, the organization can respond. That is when SLA clocks start — not at intake.

  5. Verified fulfillment closes it

    Offers, replies and reported refunds are not the end. Only a verified obligation may resolve the case.