Cancelamento, exportação e encerramento da conta

What each action does

Cancellation stops the next eligible renewal. Withdrawal unwinds an eligible consumer purchase. Closing an account stops access. Deletion/erasure addresses retained personal information. A single button must not silently combine these actions.

Export and continuity

For case administration, evidence organisation and authorised human legal/mediation workflows, an authorised user can request a usable standard export through the account area or support@concilera.com. The order identifies format, scope and lawful exclusions for other people's data, third-party rights and secrets. Export is provided on request, within the period required by law, unless a stronger right or a different lawful period expressly agreed with you applies. Any additional conversion/migration cost is quoted before work, not hidden in a release fee. Service-switching obligations under applicable law are assessed for the actual service.

Closure and erasure

Verify the requester proportionately; process deletion within the period required by law and explain legally restricted records, holds and backup expiry. Data portability and erasure are rights subject to their legal conditions, not a promise to export every operational log. Reapply deletion if restoring a backup. Personal information is not retained forever merely because a ledger is append-only. Minimal non-identifying proof can remain without retaining entire files. Case and evidence records may have distinct lawful retention periods. Case software does not appoint a lawyer, create privilege or constitute adjudication. Each regulated engagement identifies the licensed professional and jurisdiction. Conflicts, engagement scope, confidential caucus visibility and settlement authority are established before access.